ApexGaming Privacy Policy

This Privacy Policy applies to all personal information collected by ApexGaming when you visit our website at apexgaming.app, register an account, use our gaming services, or contact our support team. It covers data collected through the website on any device – desktop, mobile, or tablet.

By creating an ApexGaming account and using our platform, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal information as described here. If you do not agree, you should not register or continue using the platform.

This policy is written to meet the obligations relevant to players in the Philippines. ApexGaming is committed to handling your personal data responsibly and with respect for your privacy.

ApexGaming collects personal information in several ways depending on how you interact with our platform. The main categories are:

We do not collect sensitive financial data such as credit card numbers for betting or wagering purposes. All PHP transactions on ApexGaming go through bank transfers and local e-wallet channels.

The personal information ApexGaming collects is used for the following purposes:

• Creating and managing your account on the platform.
• Verifying your identity through KYC to comply with applicable requirements and to protect the platform from fraud.
• Processing PHP deposits, withdrawals, and other financial transactions through your registered payment method.
• Sending OTP codes to authenticate sensitive account actions such as login and withdrawal requests.
• Providing customer support and responding to your queries.
• Monitoring gameplay and account activity to detect fraud, abuse, and violations of our Terms and Conditions.
• Sending you service-related communications such as account notifications, security alerts, and policy updates.
• Improving the platform, game offering, and overall user experience based on aggregated and anonymised usage data.

ApexGaming does not sell or rent your personal information to third parties. We may share your data in the following limited circumstances:

• Service Providers: We work with third-party service providers who help us operate the platform – including payment processors, game providers, KYC verification partners, and IT infrastructure providers. These parties receive only the data they need to perform their specific function and are contractually bound to protect it.
• Legal Obligations: We may disclose your information to relevant authorities, regulators, or law enforcement agencies if required to do so by applicable law, court order, or legitimate legal process.
• Fraud and Security: In cases of suspected fraud, money laundering, or serious platform abuse, we may share relevant account and transaction data with appropriate parties as part of an investigation.
• Business Transfers: In the event that ApexGaming undergoes a merger, acquisition, or asset transfer, your personal data may form part of the transferred assets, subject to continued protection under this policy.

All financial transactions on ApexGaming are conducted in Philippine Peso (PHP) through local payment channels. When you add a bank account, GCash wallet, or Maya account as a withdrawal destination, we collect and store the account name and number to process your payout requests.

The name on your registered payment account must exactly match the name on your verified ApexGaming account. This name-matching requirement is a security and anti-fraud measure, not a marketing one. We do not store full bank account credentials beyond what is required to initiate a transfer.

Transaction records – including deposit amounts, withdrawal requests, and wagering history – are retained for the period described in the Data Retention section below, primarily for regulatory compliance, fraud prevention, and dispute resolution purposes.

For more information about how withdrawals work at ApexGaming, visit the Withdrawal page.

ApexGaming uses cookies and similar tracking technologies to keep your session active while you are logged in, remember your preferences, and understand how the platform is being used so we can improve it.

The types of cookies used include:

• Essential cookies: Required for the platform to function. These include session management and security tokens. You cannot opt out of essential cookies and continue using the platform.
• Analytics cookies: Used to understand how players use the site in aggregate – which sections are visited most, typical session lengths, and similar patterns. This data is anonymised and not linked to individual accounts.
• Preference cookies: Store your settings and preferences for a more consistent experience across sessions.

You can manage non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of some parts of the platform.

ApexGaming implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, and loss:

• SSL (Secure Sockets Layer) encryption on all data in transit between your device and our servers.
• OTP (one-time password) authentication for login from new devices and for withdrawal requests.
• Mandatory KYC verification before withdrawal to confirm account ownership.
• Access controls ensuring that only authorised staff can access sensitive account and KYC data.
• Regular security reviews of our platform infrastructure.

While we take every reasonable precaution, no system connected to the internet is entirely immune to risk. You are responsible for keeping your login credentials confidential and for ensuring the device you use to access ApexGaming is secure. If you suspect unauthorised access to your account, contact our support team immediately.

ApexGaming retains your personal data for as long as your account is active and for a reasonable period thereafter, as required to meet legal obligations, resolve disputes, enforce our Terms and Conditions, and prevent fraud.

Specific retention periods vary by data category:

• Account and registration data is retained for the duration of the account relationship and for a period following account closure as required by applicable law.
• KYC documents are retained for the period mandated by applicable identity verification and anti-money laundering requirements.
• Transaction records are retained for the period required to meet financial record-keeping obligations.
• Communication and support records are retained for a reasonable period to assist with ongoing or future queries and dispute resolution.

Once the applicable retention period ends, data is securely deleted or anonymised so it can no longer be linked to your identity.

As a player in the Philippines, you have the following rights over your personal data held by ApexGaming. To exercise any of these rights, contact our support team at the email address shown in the footer below.

We will respond to verified data rights requests within a reasonable timeframe. Some requests may not be fully fulfilled if doing so would conflict with legal obligations or where an exemption applies. We will explain any such limitation when responding to your request.

ApexGaming is strictly for adults who are 21 years old and above. We do not knowingly collect personal data from individuals under the age of 21. If we discover that a minor has created an account or provided personal information, we will close the account immediately and delete the associated data as promptly as possible.

ApexGaming may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this page periodically. For significant changes that materially affect how your data is used, we will make reasonable efforts to notify you through a platform notification or email to your registered address. Your continued use of ApexGaming after changes are posted constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how ApexGaming handles your personal information, please get in touch with our support team. We are available to assist players from across the Philippines including Manila, Quezon City, Cebu, and Davao.

You may also find answers to common questions on our FAQ page. For account terms and rules, see our Terms and Conditions.